Ship items back within: 30 days of delivery
*Custom Orders may not be returned or exchanged.
Questions about your order?
Please contact me with an Etsy message if you have any problems with your order.
Returns and exchange details
At Brilliant Lab Creations, we want you to be completely satisfied with your jewelry. If you are not fully satisfied, please let us know and return within 30 days from the date you received the item.
Returned items are subject to inspection and must be free of damage or alterations.
No returns or exchanges on any custom made ring. We are not liable for any loss of the package while being returned to us.
Payment
We accept payments from all major cards and PayPal for convenience and security.
USA SHIPPING:
All items will be shipped to the address given to Etsy for shipping at check-out. Please use the correct shipping address when making your purchase to avoid delays.
INTL SHIPPING POLICY:
International shipping locations that have Customs can take up to 4 weeks to receive your item. We are not liable for customs delays or duty fees. Your package will be tracked as to when it arrives to customs. We ship USPS, INTL Priority shipping. PLEASE Message me your email address and contact number for shipping to you.
SHIPPING FEE FOR REPAIRS AND FREE CLEANING:
You are responsible For $25, my Return Shipping Cost to you for Signature Required Mail.
Brilliant Lab Creations Promises
♦︎FREE Lifetime Product Warranty
♦︎Certification included with natural gemstone jewelry
♦︎Appraisal certificate included with all jewelry
♦︎FREE US Shipping
♦︎FREE Premium Ring Box
♦︎100% Satisfaction Guaranteed
♦︎100% Conflict Free Materials
♦︎Ethically Sourced and Handcrafted
We are always here to answer your questions!
Thank you,
Brilliant Lab Creations
To start your custom order process, please email us with a picture or drawing of your ring inspiration, and desired materials (metals and gemstones). We will then get your estimate.
Once BLC and you agree on ring specifics, we will put up your custom listing in our shop for you to make a deposit (50% of ring price). We will then design a CAD image of the ring for you to look over. Once the CAD is agreed upon we will put up your listing for purchase of the ring. The timeline is as follows:
Date of Deposit → 5-7 days to create mold/CAD
Date of Full-payment → 7-10 days for material acquisition & creation
Finishing touches and shipment preparation → 2-3 days
We look forward to creating your dream ring!
How should I clean and care for my jewelry?
A soft microfiber cloth can be used to polish your jewelry and remove fingerprints. For more in depth cleaning, there are many jewelry cleaners available on Amazon and Etsy, our favorite is Blitz.
We recommend removing jewelry for tasks such as gym, heavy machinery work, or other tasks that can damage jewelry.
All natural gemstones are certified by GRA, the Global Gemological Research Academy. A purchase with natural gemstones will come with a GRA certification & warranty card. There will also be a GRA report for the natural gemstones used in your jewelry.
All lab created gemstones come with an appraisal certificate after inspection.
Brilliant Lab Creations has a lifetime warranty and will be automatically registered by us for you, upon order.
Please allow 1-3 weeks for repairs.
USA Warranty/Repairs:$25 shipping fee applies
We offer a lifetime product warranty which covers replacing missing accent stones. DAMAGED OR LOST ITEMS ARE NOT COVERED UNDER WARRANTY.